Healthcare

The phone rings. The chart opens.

Screen Pop puts the patient record on screen at the first ring, AI Scheduling books into the practice calendar, and every call logs itself to the chart.

Or read the docs first. We get it.

Screen Pop inside a platform. Illustrative product mockup.

After hours

The office closes. The phone keeps helping.

The practice locks up at five, and that is exactly when patients find time to call. A schedule in the dial plan routes after-hours calls to the practice's voice agent, which answers in the practice's own voice, handles the common questions, and books appointments while everyone sleeps.

Patients get help at 9 PM. The front desk walks in to a full schedule, not a voicemail box.

  • Schedule-based routing. The dial plan hands calls to the agent the minute the office closes.
  • FAQ answers for hours, directions, and prep instructions, configured per practice.
  • Booking and rescheduling through the scheduling webhook, straight into the practice calendar.
spineline
Office closed 9:14 PM
VoiceAI on the line · 1:08
Margaret Chen
(619) 555-0186 · asking for a morning appointment
Practice scheduleTue, Jun 17
9:45
D. Romero · Dr. KimAdjustment
10:30
M. Chen · Dr. KimBooked by AIMorning follow-up
11:15
T. Okafor · Dr. PatelNew patient exam
VoiceAI: Answered after hours, handled the questions, and booked through the scheduling webhook.

The practice's voice agent on the night shift: a live after-hours call from Margaret Chen, booked straight into the practice schedule for Tue Jun 17, 10:30 AM with Dr. Kim. Illustrative product mockup.

Automatic charting

Every call on the patient record. Automatically.

Calls log themselves to the patient record the moment they end, with an AI summary of what was discussed. No sticky notes, no gaps in the chart, no relying on the front desk to remember at five o'clock.

  • Automatic logging. Inbound and outbound calls written to the record.
  • AI summaries. What was discussed and what comes next, captured while it is fresh.
  • Click-to-Call. Any phone number in the chart becomes a button.
spineline
Call ended · 6 min

"Still a little sore after Thursday, is that normal?"

"And could we try mornings going forward?"

AI summary
Margaret asked about soreness after Thursday's visit and requested morning appointments going forward. Confirmed Tue Jun 17, 10:30 AM.
Saved to Margaret Chen's chart

From conversation to chart note, automatically. Illustrative.

HIPAA readiness

Patient calls deserve a BAA, not a workaround.

Voice in healthcare means PHI on the line, so the foundation matters. DialStack is HIPAA-ready and signs Business Associate Agreements with platform partners, which means your platform can put calling next to the chart without a compliance scramble.

  • BAAs signed with platform partners. We stand behind the paperwork.
  • HIPAA-ready from the first call, so security review is a short conversation.
  • White label. The whole experience carries your platform's brand.
Business Associate AgreementHIPAA · the voice layer, covered
spinelinePlatform partner
Signed
DialStackBusiness associate
Signed
HIPAA-ready · BAA in place

The paperwork your healthcare deals wait on. Illustrative.

Platform Foundation

We handle the hard stuff.

Your engineers see a clean API. Underneath it sits the compliance, carrier, and hardware machinery of running a regulated voice offering at scale. That part is our job, permanently.

You launch in days, not years. None of it ever lands on your roadmap.

Explore the healthcare docs
POST api.dialstack.ai/v1/numbers 201 Created THE API LINE Platform operations DevOps, failover, admin portal Numbers and carrier networks Porting, CallerID, DA/DL, SIP trunks, call rating, load balancing Emergency E911, Kari's Law, RAY BAUM'S Act Regulatory FCC compliance, state-level licensing, STIR/SHAKEN, robocall mitigation Taxes and fees Universal Service Fund (USF), federal, state and local

Below the API line: platform operations, numbers and carrier networks, emergency, regulatory, and taxes and fees, all carried by DialStack.

See it inside your platform.

Bring an engineer. We'll walk your architecture, your workflows, and exactly how voice drops into your healthcare platform. Launch in days, not years.