Automotive

The phone rings. The vehicle pops.

Screen Pop puts the caller, the vehicle, and the service history on screen at the first ring, so service advisors never answer cold.

Or read the docs first. We get it.

Screen Pop inside a DMS platform: an incoming call from David Park matched to his customer record, recent activity, and his 2021 Toyota RAV4. Illustrative product mockup.

Activity logging

Every call logged to the customer and vehicle record.

Calls log themselves to the customer and the vehicle the moment they end, with an AI summary of what was said. No sticky notes on the service desk, no gaps in the vehicle history, no "who talked to him about the brakes?" at write-up.

  • Automatic logging. Inbound and outbound calls written to the customer and the vehicle.
  • AI summaries. What the customer reported and what happens next, captured while it is fresh.
  • One source of truth. The vehicle history answers "who took that call?" before anyone asks.
Lanewise DMS
Call ended · 4 min

"There's a squeal from the front brakes, mostly when I back out in the morning."

"Can you look at it while the RAV4 is in for the oil change?"

AI summary
David reported a front brake squeal on the 2021 RAV4, worst on cold starts. Brake inspection added to his oil change visit on Fri Jun 13.
Saved to David Park's record

From call to customer and vehicle record, automatically. Illustrative.

Click-to-Call

Any record becomes a call in one click.

Parts arrived, vehicle ready, estimate approved: the service lane runs on outbound calls. Click-to-Call turns every phone number in your platform into a button, so advisors reach the customer while the vehicle is still on the lift.

  • One click from any record. Customers, vehicles, repair orders.
  • No dialing, no copy-paste. The number is already the button.
  • Faster approvals. The estimate call happens the minute the estimate is ready.
Lanewise DMS
Robert Maldonado Vehicle ready
2019 Honda CR-V · RO #4187
Repair order
Work: front pads and rotors
Advisor: J. Pruitt · Bay 2
Call (480) 555-0117

Click-to-Call from a repair order. Illustrative product mockup.

AI Scheduling

Service bays booked, even when the lane is slammed.

A voice agent answers in your platform's persona, handles common service questions, and books appointments through a scheduling webhook into the calendar your platform already runs. Already built your own voice agent? Bring it, and it answers on real phone lines. Don't have one yet? One's included. Either way, the whole experience carries your platform's brand.

  • Greeting and persona configured per dealership or shop.
  • FAQ answers for hours, location, and common service questions.
  • Scheduling webhook that books appointments straight into the calendar.
  • White label. Your brand on the portal, the calls, and the AI.
Lanewise DMS
Service desk closed 6:51 PM
VoiceAI on the line · 1:21
Marcus Webb
(619) 555-0133 · grinding when braking, asking for the first opening
Service scheduleWed, Jun 17
8:00
L. Chen · Bay 1Oil + rotation
9:00
M. Webb · Bay 2Booked by AIBrake inspection
10:00
S. Okafor · Bay 1Diagnostic
VoiceAI: Answered after hours, handled the questions, and booked through the scheduling webhook.

The shop's voice agent after hours: a live call from Marcus Webb, booked into the service schedule for Wed Jun 17, 9:00 AM in Bay 2. Illustrative product mockup.

Platform Foundation

We handle the hard stuff.

Your engineers see a clean API. Underneath it sits the compliance, carrier, and hardware machinery of running a regulated voice offering at scale. That part is our job, permanently.

You launch in days, not years. None of it ever lands on your roadmap.

Explore the automotive docs
POST api.dialstack.ai/v1/numbers 201 Created THE API LINE Platform operations DevOps, failover, admin portal Numbers and carrier networks Porting, CallerID, DA/DL, SIP trunks, call rating, load balancing Emergency E911, Kari's Law, RAY BAUM'S Act Regulatory FCC compliance, state-level licensing, STIR/SHAKEN, robocall mitigation Taxes and fees Universal Service Fund (USF), federal, state and local

Below the API line: platform operations, numbers and carrier networks, emergency, regulatory, and taxes and fees, all carried by DialStack.

See it inside your platform.

Bring an engineer. We'll walk your architecture, your workflows, and exactly how voice drops into your automotive platform. Launch in days, not years.